Every order ships from our store in Québec.
We offer, most of the time, free shipping under certain conditons. Check the site's header on desktop or the dropdown menu on mobile.
A tracking number is provided with every order once it leaves the store. If you did not get your tracking number, please check your junk folder to make sure it did not land there. If you did not receive any tracking information, please contact our customer service.

Carriers we use in Canada:
• Canada Post
• Loomis Express
• Purolator

Carriers we use outside of Canada:
• FedEx

Delivery time & delays

Online orders are usually shipped within 24h from Monday through Friday. If you order within a sale period (Boxing Day, Black Friday, etc.), please allow 2 to 3 extra business days.

Estimated delivery time :
• Province of Québec: 1 to 5 days
• Eastern Canada: 2 to 5 days
• Western Canada: 4 to 10 days
• Canadian Territories: 4 to 10 days
• United States of America: 3 to 10 days
• Rest of the world: 5 to 21 days

Want to get your order quicker? Please contact us BEFORE placing your order. We offer a bunch of quick shipping options.
D-Structure does not guarantee any delivery date/time and can't be held responsible for any additional delay/fee caused by the carrier or customs. Please note that all orders outside of Canada are subject to taxes & customs from the receiver's country.

Oversize items

Some oversized items such as ski bags, bikes and others might require additional shipping charges. Theses items may be excluded from our free shipping policy. We will contact you if that is the case.

Cancelling an order

Please contact our customer service to cancel an order. Please note we ship orders pretty fast; if it's been shipped & dispatched, it can't be cancelled.

In-store pickups

You can pick up your order in-store by selecting the in-store pickup option at checkout. This service is free. Orders are usually ready within a couple hours. Please wait for until you get the ''Your order is ready'' email before dropping by.

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