How to return a product

Online:

    • Make sure the product you wish to return is eligible and complies with our return policy.
    • Get a return authorization by contacting our customer service. Make sure to include your order number and product you wish to return in your email.
    • Follow our customer service associate's return instructions.

    In-store:
    • Make sure the product you wish to return is eligible and complies with our return policy.
    • Swing by during the store's opening hours, we'll be happy to help.

    Return policy

    • All products bought on clearance (21% off and more) are considered a final sale.
    • Please note we do not accept returns outside of Canada & USA.
    • Products eligible for returns a refund can be returned within 14 days of receiving your order.
    • Returns are processed Monday through Friday, 10am to 5pm. Returns are usually processed within 1 to 3 days of arrival.
    • Returns are free in Canada on products over 150$ (regular price) except on oversized items such as ski bags, bikes and others. All other returns must be paid by the customer.

    Eligible products

    To return a product, it needs to:
    • Have been purchased at a maximum of 20% off
    • Be in brand new, unused condition
    • Have all of the original labels and tags
    • Be in original packaging
    • Be as clean as when initially shipped
    • Have no unusual odors or fur/hair

    The following products can't be returned:
    • Underwear
    • Face masks
    • Used equipment

    Damaged or incorrect product

    Customers must inspect products upon reception. If it is an incorrect product, the customer must contact our customer service within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge.
    If you believed your product is defective, please contact our warranty department.

    Return address

    D-Structure
    Attention: Returns
    106-710 rue Bouvier
    Québec QC  G2J 1C2
    Canada

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